ccv99 Privacy Policy — Your Information Is Our Responsibility

1. Information Collection

ccv99 collects the following types of information from you. This collection is done for the purpose of providing you with secure and seamless service.

1.1 Registration Information

When you open an account on ccv99, we collect the following information from you:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Preferred payment method (bKash, Nagad, Rocket, Upay, bank account details)

1.2 Automatically Collected Information

While you use our platform, we automatically collect certain technical information:

• IP address and device type
• Browser type and version
• Operating system
• Site access time and activity logs
• Information collected through cookies and tracking technologies

1.3 Transaction Information

Detailed information about deposits, withdrawals, and betting activity is stored in our system. This includes payment amounts, payment methods, and the date and time of transactions.

2. Purpose of Using Information

ccv99 uses your personal information only for the following legitimate purposes:

• Account registration and identity verification
• Processing deposits and withdrawals
• Providing customer service and technical support
• Sending promotional offers and bonus notifications (based on consent only)
• Preventing fraud and ensuring security
• Providing guidance on responsible gaming
• Meeting legal and regulatory obligations
• Improving platform quality and user experience

We never sell or rent your information to third parties. Information is shared only with specific service providers who work on behalf of ccv99 and are bound to maintain confidentiality.

3. Cookie Policy

The ccv99 platform uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site — login sessions, security tokens.
• Functionality Cookies: For saving your preferences and settings.
• Analytics Cookies: For monitoring and improving site usage.
• Marketing Cookies: For displaying relevant advertisements (based on consent only).

3.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling cookies may cause some features of the platform to not work properly.

4. Data Security Measures

ccv99 uses industry-standard security technology to protect your personal information. Our data security methods include:

• SSL encryption technology — your data is fully protected during transfer
• Password hashing and salting
• Two-Factor Authentication
• Server-level firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted data access — only authorized staff can view personal information

However, transmitting data over the internet is not entirely risk-free. We make every effort, but no one can guarantee complete data security.

5. Sharing Information with Third Parties

ccv99 may share your information with third parties in the following limited circumstances:

5.1 Service Providers

We use trusted third parties for payment processing (mobile banking services such as bKash, Nagad, Rocket, Upay), IT infrastructure, and customer service. These providers operate under our confidentiality agreement.

5.2 Legal Requirements

We may be required to disclose information to fulfill a court order, a law enforcement request, or any other legal obligation.

5.3 Fraud Prevention

Information may be shared with security partners as needed to prevent fraudulent activity.

Outside of these circumstances, your personal information will not be shared with third parties without your explicit consent.

6. User Rights

As a registered user of ccv99, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If there is any error in your stored information, you can request a correction.
• Right to Deletion: In certain circumstances, you can request that your personal information be deleted.
• Right to Restrict Processing: In some cases, you can request that processing of your information be limited.
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.
• Right to Data Portability: You can request your information in a structured, machine-readable format.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request within 30 business days.

7. Data Retention Period

ccv99 retains your personal information only for as long as it is necessary:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain information may need to be kept for a set period due to legal or regulatory obligations.
• Transaction records are kept for a defined period for financial audit purposes.
• Information required for fraud prevention may be retained for an extended period.

After the defined period, information is deleted securely and completely.

8. Protection of Children and Minors

ccv99 is a platform exclusively for users aged 21 and above. We do not knowingly collect personal information from any minor.

Age verification during registration is mandatory. If we find that a minor has registered on our platform, that account will be suspended immediately and all associated information will be deleted.

If you believe a minor is using ccv99, please contact us.

9. International Data Transfers

ccv99's servers and data centers may be located in various geographic locations. Even if your information is transferred outside Bangladesh, we ensure that it remains protected to a standard equivalent to this privacy policy.

For transfers of information to third countries, we ensure appropriate contractual safeguards so that your right to privacy is maintained everywhere.

10. Policy Changes

ccv99 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• A notification when you log in to the platform
• A notice to your registered email address
• A change to the "Last Updated" date at the top of this page

Continued use of ccv99 after changes will be taken to mean you agree to the new policy. If you do not agree to the changes, you may request to close your account.

11. Responsible Gaming and Data Protection

As part of ccv99's responsible gaming program, we monitor user playing patterns and behavior. This information is used for the purpose of ensuring user well-being.

If we believe a user is showing signs of gambling addiction, we may take supportive measures. This monitoring is entirely for the protection of the user and this information is never shared with third parties for commercial purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Complaint Resolution Process

If you believe ccv99 has used your information in violation of this privacy policy, take the following steps:

• First, contact our customer service team via 24/7 live chat.
• For a written complaint, send details to [email protected].
• We will provide an initial response within 7 business days of receiving the complaint.
• We will aim to resolve complex matters within a maximum of 30 business days.

We take every complaint seriously and are committed to ensuring user satisfaction.